A Starbucks customer claimed recently that a barista at a St. Augustine-area Starbucks location labeled his grande white mocha with the words, “Diabetes here I come, according to Florida’s Action News Jax.
The customer, who chose to remain anonymous, said that an employee at his workplace picked up a coffee order for the office. When he picked up his beverage, he discovered that his drink had the ever-charming message where his name should be. The customer is especially hurt because two of his sisters have Type 1 diabetes.
In response to the barista, he scrawled on the cup, “2 of my sisters are diabetic, so…not funny.”
In an interview with Action News Jax, the customer said, “The first word just automatically brought the picture of both sisters in my head and I was taken aback. Just the struggles they went through and all the doctor appointments they had.”
The coffee chain is currently investigating the incident, but the anonymous man doesn’t want an apology – he just wants to know that it won’t happen again. That’s a reasonable request if I ever heard one.
Any job in customer service is difficult – there’s no getting around it. However, there are far more effective and less offensive methods of relieving your on-the-job work stress than attacking customers in snide coffee cup messages.