Your call is important to us. Please stay on the line, and the next available representative will be with you shortly.

Have you ever heard THAT one before? How long is “shortly,” exactly? I don’t think “shortly” should be allowed to mean any longer than 10 minutes, but I have waited upwards of 45 minutes to talk to an actual person on an automated phone system, and I bet you have, too.

Even better are those automated systems that make you feel like you are speaking to a real person, but you are not. And you realize it when you find yourself screaming “NO,” “CREDIT CARD!!” into the phone again and again.

There is only one word that can express my thoughts about these systems: ARGH!!!!!

Not all of them can be cracked, but I recently picked up some tips that will help you get an actual live person on the line as quickly as possible. For all of our sanity, read on: Read More »

I’m always a step behind on the latest phone trend. By the time I got a rotary phone in my bedroom, everyone was already onto their cellphones, and by the time I made the jump to cellphones, everyone was already trading up for a flip phone. So it came as no surprise to me that when I finally got a camera phone, the iPhone had come out and BlackBerrys became more ubiquitous than see-through-white-dresses in the summertime.

But it wasn’t until this past summer living in New York City that I truly felt uncomfortable using my cell phone in public. The phone that I had once bragged about because it fit into my clutch was now making me feel as if I was using Zack Morris’s mega phone. People stared at me when I texted and expressed shock and awe that I still used only 9 keys to construct a sentence.

The look I got when I flipped my phone open the other day was the look I gave to my grandmother when she attempted to use her scanner to send an e-mail.

I can’t deny the jealousy. I admit that having the internet on your phone is insanely useful; whenever I’ve gotten lost somewhere, its a friend’s BlackBerry that got me home (not my phone’s tip calculator). And, sure, I’ve gotten frustrated when my T9 brutalized a word so badly that my text ended a friendship. I’ve eyed those keyboards and mouses and wished that my phone, too, could serve as a hand-held laptop. Read More »