Heather Albert was on a business trip in Park City, Utah when she decided to treat herself at Lululemon. She had recently lost 80 pounds after getting a weight loss surgery a year ago, and wanted to celebrate her accomplishment with some cute new workout clothes. Unfortunately her celebration was cut short by a pair of incredibly rude employees who body-shamed her while she browsed.
“I walked in and headed for the sale rack first (it’s what I do),” Albert wrote in a Facebook post on Lululemon Park City’s wall. “There were two EDs in the store, and I was the only customer.”
Despite a clear lack of privacy, the two employees began making fun of Albert’s weight while she searched through the racks.
“Shortly after I walked in, I heard one ED whisper (loudly) to the other, ‘DO we even have anything in her size??’ and both proceeded to giggle. I was the only customer in the store. I knew it was directed at me. I was mortified. I quickly bought the two things I had in my hand that I had found and left the store. I was so embarrassed! I had a work function to go to that night, when I got back to my hotel I cried in the shower.”
Albert concluded her post by saying she’ll stick to the outlet store by her house in Las Vegas and online shopping, where she experiences less judgment.
According to the Daily Mail, the store’s manager and assistant manager contacted Albert immediately after seeing the post and asked for specifics about the salespeople, claiming that their comments is not what their company stands for.
Lululemon also released a statement about the incident.
We welcome everyone in our community into our stores and love to celebrate the creation and completion of health and fitness goals — regardless of shape or size. Heather Albert reached out to us yesterday afternoon around 11am with her concerns about her experience at the Park City UT store. Lululemon engaged with her immediately and the resolution is in process to ensure she felt heard and valued as a guest.
“If it ends up fixing the people that were rude to me, so that everyone feels welcome to shop in the store and nobody feels ashamed, then I suppose I’ve gotten through,” Albert told the Daily Mail. “I just hope that no one else has to go through that.”