L.L. Bean Rescinded Its Lifetime Return Policy Because People Are The Worst

L.L. Bean is renowned for its famed lifetime return policy, a policy that always seemed just a little too good to be true. For 106 years, the brand has accepted returns, no questions asked — even if the boots in question are 60 years old, even if the receipt has been lost amid piles of paperwork for decades.

Of course, because people are the worst, now the policy is over forever. L.L. Bean had no official way to prove that customers were purchasing $6 boots at a yard sale and trying to exchange them for full-price boots in-store, even if they heavily suspected fraud.

Executive chairman Shawn O. Gorman took to Facebook on Friday to address a change in policy.

“Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent,” he explained. “Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales.”

The company has lost over $250 million due to returns that weren’t sellable, CNBC reported.

Thanks to customers forever being the worst, the company will now only have a one-year return policy — and requires proof of purchase.

LL Bean is tired of your shit, people. pic.twitter.com/HFPVFS8xfU

— Sonny Bunch (@SonnyBunch) February 9, 2018

While the change in policy is disappointing, there hasn’t been too much blow-back over the decision. Honestly, people understand.

s/o to everyone who took advantage of the @LLBean return policy & ruined it for the rest of us pic.twitter.com/Kx3Zjg757g

— Hannah Lilly (@hannah_lilly) February 9, 2018

I applaud LL Bean for taking action on this issue. Anyone who is upset by their new policy would implement the same thing if it was their company. People are taking advantage of it. Why should someone be allowed to return a well worn 10 year old jacket they scooped at Goodwill?

— Lorraine (@Lemon_Lorraine) February 9, 2018

whoever tried to return blockbuster videos to LL Bean, this is your fault

— Aparna Nancherla (@aparnapkin) February 9, 2018

The time to return your lightly-worn (not 70-year-old, frayed, and mud-soaked JAN) Bean boots is now.

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